Privacy Policy

1. Who we are (Responsible Party)

GlobiSport is the responsible party for the personal information processed through the platform. Our Information Officer can be reached at privacy@globisport.com. [Placeholder — insert registered company name, registration number, physical address, and registered Information Officer details before launch.]

2. Information we collect

• Account and profile data: name, date of birth, email, sport, role, height, weight, nationality, biography, social handles, and profile photo.
• Identity verification data: a South African ID number and images of an identity document and a live selfie. We retain only the last four digits of the ID number permanently; the full number and biometric images are held only for the short window needed to complete verification and are then deleted.
• Booking and payment data: sessions, coaches or services, amounts, and payment status. Card and banking details are handled by PayFast and are never stored by GlobiSport.
• Content you create: posts, messages, reviews, opportunities, events, and community activity.
• Location data: if enabled, your approximate location to find nearby coaches. You can decline at any time.
• Technical data: device information, app version, and diagnostic logs used to keep the service secure and reliable.

3. Children and guardian consent

GlobiSport is used by minors. Where a user is under 18, an account must be linked to a verified parent or guardian, and processing of the minor’s information is carried out with the guardian’s consent and supervision. A guardian may review, correct, restrict, or request deletion of their child’s information at any time. We do not knowingly make a minor’s date of birth, contact details, or precise location publicly discoverable without guardian consent.

4. Why we process your information (lawful basis)

• To create and operate your account and deliver platform features (contract).
• To verify identity and protect a community that includes children (legitimate interest and, for minors, guardian consent).
• To process bookings and payments.
• To keep the service secure, prevent fraud, and comply with our legal obligations.
• To communicate service updates and, where you have consented, relevant notifications.

5. Sharing your information

We share personal information only where necessary: with coaches or athletes you choose to interact with, with our payment processor (PayFast), and with infrastructure providers who host and secure the platform under confidentiality obligations. We do not sell your personal information.

6. Storage, retention, and cross-border transfer

We keep personal information only as long as needed for the purposes described here or as required by law. Full ID numbers and biometric verification images are deleted shortly after verification is completed or fails. Some infrastructure providers may process data outside South Africa; where this happens we take steps to ensure a comparable level of protection as required by POPIA.

7. How we protect your information

We use access controls, encryption in transit, row-level database security, and strict server-side authorisation to protect your information. Sensitive verification data is additionally restricted and retained for the minimum period necessary.

8. Your rights

Under POPIA you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (erasure), subject to legal retention obligations.
• Object to or restrict certain processing, and withdraw consent where processing relies on it.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact privacy@globisport.com.

9. Cookies

The web platform uses only essential cookies required to keep you signed in and secure your session. [Placeholder — describe any analytics or optional cookies, and add a consent mechanism, before enabling non-essential tracking.]

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or platform. The date above reflects the current version.

11. Contact us

Questions can be sent to privacy@globisport.com.