Delete Your Account

Delete from inside the app (fastest)

1. Open the GlobiSport app and sign in.
2. Go to the Me tab.
3. Select the Settings tab.
4. Scroll to Danger Zone and tap Delete Account.
5. Read the summary, type DELETE to confirm, then tap Permanently delete my account.

Your account is removed immediately and you are signed out. There is nothing further to do.

Request deletion by email

If you can no longer sign in, email privacy@globisport.com from the address on your account with the subject Account deletion request. Include the email address or mobile number linked to the account so we can verify it is yours. We will verify your identity and complete the deletion within 30 days, and confirm by email once it is done. If the account belongs to a child, a linked parent or guardian may make the request on their behalf.

What is deleted

• Your profile, name, date of birth, contact details, and photos.
• Your Greatness Score, combine results, stats, and skills.
• Connections, coach links, group memberships, and guardian links.
• Messages, posts, comments, reviews, and event or opportunity applications.
• Bookings and session history.
• Uploaded files, including verification documents and media.
• Any identity-verification data still held, and your sign-in credentials.

What is kept, and why

• Payment records. Transaction records (amount, currency, status, date, and payment-gateway reference) are retained for financial reconciliation, refunds, tax, and audit obligations. Your name, email address, and cell number are stripped from these records and the transaction is no longer linked to you.
• Groups and events you created. These remain for their other members, but you are removed as organiser and no longer identified on them.

Nothing retained identifies you. Card and banking details are never stored by GlobiSport — they are handled by our payment provider, PayFast.

How long it takes

In-app deletion is immediate. Email requests are completed within 30 days of verifying your identity. Routine encrypted backups may retain a copy for a short period before they expire on their normal rotation; backups are never used to restore a deleted account.

Questions

Contact our Information Officer at privacy@globisport.com. Your rights under the Protection of Personal Information Act, 2013 (POPIA) are described in our Privacy Policy.